Alexandria Hotels: Hilton - Reservations Centre

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8.2Very good2,156 reviews

Alexandria : 14th of May Bridge Road - Smouha

Reviews summaries

Hilton Alexandria Green Plaza is strategically located within the bustling Green Plaza Mall, providing guests with easy access to a plethora of shops, restaurants and entertainment options, including a cinema and Carrefour market. This locale situates guests amid a lively urban environment while maintaining a tranquil retreat. The central placement offers convenience for exploration, aided by easily accessible transportation like Uber. Although it is some distance from the seaside, the location's vibrancy and convenience for shoppers and urban explorers receive high praise. The hotel's breakfast excels with a wide variety of delicious options and is frequently lauded for items such as falafel and freshly made omelets from live stations. The friendly and attentive staff, like Chef Sleim, contribute to a pleasant dining experience, despite some noting the high cost and desire for more variety. Overall, the breakfast offers a satisfying and delightful start to the day. Dinner options receive more mixed feedback. While the hotel offers a diverse range of cuisines across its four restaurants, the Italian and seafood dishes are particularly praised. The dinner buffet, however, receives criticism for its simplicity and cost and some limitations regarding children's dining areas. Nonetheless, the overall dining experience is enhanced by a variety of enjoyable options, especially praised by guests during breakfast and lunch. The rooms are generally spacious, clean and comfortable, despite occasional issues with outdated furniture and decor. Guests appreciate daily housekeeping and the cleanliness, although some encounter maintenance and noise problems. The combination of roomy layouts and a convenient location above a shopping mall adds to the accommodation's overall appeal. The hotel stands out for its exceptional cleanliness with consistently well-maintained rooms and facilities. The cleaning staff's professionalism ensures a hygienic environment, though minor lapses are noted. On balance, the high standards of cleanliness significantly contribute to the positive guest experience. Staff at Hilton Alexandria Green Plaza are frequently commended for their friendliness and professionalism with many highlighted for their exceptional service. While there are occasional criticisms regarding attitude and check-in efficiency, the overall guest feedback praises the staff's helpfulness and attentiveness, significantly enhancing the stay. WiFi connectivity is a notable weak point with many guests reporting poor signal strength and frequent dropouts. Though some find the internet service satisfactory, the overall sentiment indicates a need for improvement in this area. The hotel's spa and gym facilities receive positive feedback for their cleanliness and comprehensive offerings, including a sauna, Jacuzzi and well-equipped gym. Guests appreciate the welcoming spa staff and the integration of fitness facilities with the outdoor pool, though some note occasional maintenance issues. The pool area is another highlight with both indoor and outdoor pools praised for their cleanliness and ambiance. The pools, suitable for both families and individual relaxation, are frequently noted for their spaciousness and well-maintained conditions, despite occasional temperature issues and closures. Parking receives mixed reviews with some appreciating the convenience, while others find the parking space limited and often full. The cost of parking is also a concern for some guests. In summary, Hilton Alexandria Green Plaza offers a blend of modern comfort, convenient access to urban amenities, excellent service and a vibrant location. It is particularly suited to those looking for shopping and urban exploration, despite some areas for improvement in WiFi and room updates. The hotel's emphasis on cleanliness and friendly staff make it a solid choice for visitors to Alexandria.

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8.0Very good2,767 reviews

Alexandria : 544 El Geish Road , Sidi Bishr

Reviews summaries

The Hilton Alexandria Corniche Hotel is widely praised for its prime location on the corniche, offering stunning Mediterranean Sea views. Guests appreciate the hotel's proximity to the beach and various attractions, making it a convenient and scenic stay. The friendly and helpful staff, particularly standout members like Ms. Mayar Mohammed, enhance the welcoming atmosphere. However, some minor inconveniences include ongoing construction affecting the immediate surroundings and travel time to reach downtown attractions. The breakfast at the hotel receives high acclaim for its diverse and plentiful options, described as delicious and varied. The quality and service during breakfast are consistently praised, though a few guests noted areas for improvement, such as replenishment after 9:30 am and more self-service options. Overall, the breakfast experience is highly regarded and a delightful start to the day. Dining options are another highlight with the hotel's restaurants, especially the Greek restaurant, Santorini, receiving glowing reviews for their delicious dishes and exceptional service. While most feedback is positive, some guests noted issues like less-than-satisfactory service and concerns about smoking areas' ventilation. Guest reviews of the rooms are mixed. Many praise the beautiful sea views, comfortable beds and friendly room service. However, cleanliness is inconsistent with some guests reporting dusty rooms and outdated furniture. Maintenance issues, such as noisy air conditioners and faulty appliances, also detract from the experience. The overall sentiment emphasizes the need for renovations and consistent cleanliness to meet expectations. Cleanliness throughout the hotel generally receives positive feedback with guests describing rooms and hotel facilities as clean and comfortable. Some detractors mention inconsistencies in daily cleaning and maintenance, but the high cleanliness standard significantly contributes to a pleasant stay. The hotel's staff is frequently commended for their warm hospitality and professionalism. Specific employees receive special thanks for their outstanding service, making a positive impact on guests' experiences. Despite occasional less favorable encounters, the overall sentiment remains overwhelmingly positive, highlighting the quality of customer service as a key strength of the hotel. Wi-Fi experiences are mixed with many guests enjoying fast and reliable connections, while others encounter issues with internet services in certain areas and confusion over charges. While there is room for improvement, many guests find the Wi-Fi service adequate. The spa is praised for its spacious and well-maintained facilities and relaxing atmosphere, despite some guests encountering closures or maintenance issues. Guests appreciate the enjoyable services and efficient reception staff, contributing positively to their wellness experience. The gym receives a mixed response with guests appreciating its cleanliness and location but citing small size and outdated equipment as areas needing improvement. Similarly, the pool is described as clean with beautiful sea views and friendly staff, though its small size and frequent crowding limit its appeal. The private beach garners mixed reviews. Many guests applaud its cleanliness and beauty, along with friendly lifeguards, while others mention closures, accessibility challenges due to the busy street and inconsistent cleanliness. Despite these mixed experiences, the beach's beauty and the helpful staff leave a positive impression on many guests. In summary, the Hilton Alexandria Corniche Hotel impresses with its prime location, stunning views, excellent breakfast and dining options and dedicated staff. While improvements in room cleanliness, maintenance, Wi-Fi and gym facilities would enhance the overall experience, the hotel's many strengths make it a top choice for visitors seeking a luxurious stay by the Mediterranean Sea.

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8.5Fabulous934 reviews

Alexandria : 10.5 Km Borg ElArab Rd,King Mariout

Reviews summaries

The Hilton Alexandria King's Ranch Hotel scores highly among guests for its convenience and amenities, particularly appealing to business travelers and those seeking proximity to Borg Al Arab Airport. The hotel provides a tranquil escape from city life, surrounded by serene green areas and slightly cleaner air. Its spacious, clean rooms stand out, often praised for being ideal for families. The breakfast experience receives largely positive feedback with guests commending the variety, quality and taste of the food. The dining setup, including freshly cooked items and a pleasant atmosphere, contributes to a satisfying start to the day. Dinner reviews, though more mixed, still highlight good food quality and satisfactory service, despite some concerns about variety and occasional inconsistencies. Cleanliness generally meets guests' expectations, particularly in common areas, though a minor segment pointed out specific areas needing improvement. The staff at the Hilton Alexandria excels in service, often described as friendly, professional and accommodating, creating a welcoming environment. Specific staff members are frequently mentioned for their exceptional work, enhancing the overall guest experience. The hotel’s spa and pool facilities receive high praise with the spa described as relaxing and comprehensive and pools considered clean, spacious and well-maintained. Families appreciate the children's pool and the heated options available. While parking is convenient, some guests were surprised by the additional cost and noted areas for potential improvement. Though the beds themselves are comfortable, guests noted the need for updating the bedding quality. Still, the hotel maintains a luxurious feel with its amenities and overall environment, positioning itself as a premium choice for travelers despite some aspects aligning more with a four-star rating. Overall, Hilton Alexandria King's Ranch Hotel provides a comfortable, luxurious escape, particularly for short stays or those needing convenient airport access. Its combination of good service, spacious rooms and relaxing amenities make it an attractive option for many travelers.