Kuala Lumpur Hotels: Hilton - Reservations Centre

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8.7Fabulous2,708 reviews

Kuala Lumpur : 3, Jalan Stesen Sentral

Reviews summaries

The Hilton Kuala Lumpur is a fantastic hotel with a convenient and strategic location in KL Sentral, making it easy to get around the city. Guests rave about the exceptional breakfast buffet spread with a wide variety of choices and exceptional taste. The rooms are comfortable, spacious and impeccably clean with high standards of housekeeping and beautiful fittings in the bathrooms. The hotel's cleanliness is outstanding and the staff is committed, exceptional, friendly, professional and courteous, going above and beyond to ensure guests have a pleasant stay. The pool area is lovely with a superb pool and water slide that kids love. The hotel is child and infant-friendly, making it a great choice for a fun-filled trip with the family. The beds are very comfortable, providing a good night's sleep. Overall, the Hilton Kuala Lumpur is an exceptional five-star hotel with equal possibilities and facilities as other top hotels, providing excellent value for money.

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8.8Fabulous4,609 reviews

Kuala Lumpur : 348 Jalan Tun Razak

Reviews summaries

DoubleTree By Hilton Kuala Lumpur offers an ideal combination of convenience, comfort and service, making it a standout choice for travelers. Situated in the heart of Kuala Lumpur within the Intermark Complex, this hotel provides guests with remarkable proximity to essential amenities and key attractions. The iconic Petronas Twin Towers are just a 10-minute walk away and the hotel enjoys easy access to public transportation, making it perfect for both tourists and business travelers. The hotel is celebrated for its exceptional breakfast experience, which includes an extensive spread of Chinese, Indian, Malay and international cuisines. Guests particularly enjoy the masala tea, roti canai, pancakes and traditional cookies. Meals are served at the Makan Kitchen, noted for its quality food and attentive staff. Although the breakfast area can get crowded, the overall impression is highly favorable. Dinner options at the hotel also receive positive feedback with Makan Kitchen being a standout for its food and ambiance. While the Italian restaurant has mixed reviews, the overall dining experience is predominantly viewed as satisfactory, thanks to the hotel's excellent food quality and service. The rooms at DoubleTree By Hilton Kuala Lumpur are frequently praised for their cleanliness, comfort and spaciousness. They provide guests with nice views and modern design, although some rooms are beginning to show signs of age. Despite occasional minor maintenance issues, the rooms are generally well-maintained, offering a relaxing and comfortable environment. Cleanliness is a strong point of the hotel with immaculate rooms and well-organized facilities consistently commended by guests. Although there are minor areas requiring improvement, such as old carpet odors or occasional dust, the hotel's housekeeping team is diligent in addressing concerns quickly. The staff at DoubleTree By Hilton Kuala Lumpur are highlighted for their friendliness, professionalism and exceptional service. The reception, concierge and housekeeping teams receive special mentions for their efficiency and warm hospitality, contributing significantly to an enjoyable stay. Guests' experiences with the hotel's free WiFi are mixed. While some appreciate the strong and fast connection suitable for work, others have faced issues with slow speeds and poor connection quality. Similarly, the gym and pool facilities receive positive feedback for being clean, well-maintained and providing a relaxing environment, though the pool can sometimes be crowded. Families find DoubleTree By Hilton Kuala Lumpur to be a welcoming and secure destination with spacious rooms and family-friendly amenities. The hotel staff are particularly accommodating towards families, providing excellent service and making special occasions memorable. While the hotel's immediate vicinity may not be bustling with nightlife, its strategic location within a shopping center offers convenient dining options and easy access to Kuala Lumpur's vibrant night scene. Comfort is a recurring theme in guest reviews, especially regarding the hotel's beds, which are consistently praised for their quality and comfort, ensuring a restful sleep. In summary, DoubleTree By Hilton Kuala Lumpur excels in offering an all-around positive experience with its central location, excellent breakfast, comfortable rooms, high standards of cleanliness and exceptional staff. Minor areas for improvement do not significantly detract from the overall high level of satisfaction reported by guests.

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7.7Good1,562 reviews

Kuala Lumpur : 449 Jalan Tuanku Abdul Rahman

Reviews summaries

Hilton Garden Inn Kuala Lumpur - North generally receives favorable reviews across various categories, providing a pleasant and comfortable experience for most guests, emphasizing its strategic location, quality service and amenities. The hotel's central location is a major advantage, being well-connected to public transportation and close to key tourist attractions such as the Petronas Towers. It's also convenient for food enthusiasts, being near local markets and restaurants. While some guests expressed concerns about safety and the area's nighttime atmosphere, the positives of accessibility and convenience stand out. Breakfast at the hotel is lauded for its variety and taste, offering a good mix of Western and Malaysian options, though there's room for improvement in terms of vegetarian choices and menu variety. Dinner experiences were mixed; while some special occasions were memorable, the overall variety and quality of dining options left some guests wanting more. Rooms are frequently praised for their cleanliness, modern amenities and comfort with particularly good views from higher floors. However, some found the rooms smaller than expected, occasionally noisy and with minor maintenance issues. Despite these critiques, guests appreciated the overall room experience. Cleanliness is a consistent point of praise, from the rooms to the common areas. Minor issues with carpets and housekeeping timing do arise, yet the general sentiment is that the hotel maintains high cleanliness standards. The staff at Hilton Garden Inn Kuala Lumpur - North receive high marks for their friendliness and helpfulness, contributing significantly to a positive guest experience. While a few inconsistencies in service were noted, the overall customer service is described as warm and efficient. Free WiFi at the hotel is typically reliable and fast with only occasional connectivity issues. The gym, though small, is well-equipped and maintained, providing 24-hour access which is appreciated by fitness enthusiasts. Parking is an area needing improvement with guests finding the valet service costly and the parking situation inconvenient. Limited spaces and access issues were common complaints, suggesting a need for a more streamlined process. For families, the hotel is seen as a solid option, particularly for those with smaller children. The clean and comfortable rooms, along with helpful staff, make it a good choice despite some challenges with room size and drop-off logistics. The beds received mixed feedback; while many found them comfortable, there were concerns about bed size and firmness, which affected the experience for some guests, especially those traveling with families or needing specific bedding accommodations. The hotel's four-star rating is generally affirmed by guests, who appreciate its quality and cost-effectiveness. Business travelers find it accommodating with useful features like a business lounge and effective communication via WhatsApp. Overall, Hilton Garden Inn Kuala Lumpur - North is perceived as a comfortable and well-located hotel with commendable service and amenities, suitable for both leisure and business travelers.

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7.7Good4,154 reviews

Kuala Lumpur : No. 452 Jalan Tuanku Abdul Rahman

Reviews summaries

The Hilton Garden Inn Kuala Lumpur - South offers a blend of convenience, comfort and welcoming service in the heart of Kuala Lumpur with most guests appreciating its accessibility and amenities. The hotel’s prime location is highly favored for its proximity to major attractions like the Petronas Towers, KLCC and local markets such as the Chow Kit market. The excellent views from higher floors, including striking vistas of the KL Tower and Petronas Towers, add an extra layer of charm to the stay. Despite some minor issues related to noise and traffic detours due to the busy surroundings, the central location remains a significant advantage for travelers. The breakfast offerings at the hotel receive positive feedback for variety with a good mix of Asian and Western options praised for their taste and abundance. However, there’s room for improvement regarding menu variety, service speed and catering to broader dietary preferences. Dinner experiences are highlighted for the romantic atmosphere and stunning cityscape views from the rooftop restaurant, despite some criticisms about the limited menu and high prices. Rooms at the hotel are generally appreciated for their cleanliness and comfort with spectacular city views enhancing the guests’ experience. Nonetheless, there are mixed reviews about room size and occasional lapses in cleanliness and maintenance. Noise levels and smaller-than-expected room sizes are highlighted by some guests, although overall, the accommodations remain satisfactory for most. Cleanliness throughout the hotel is mostly commended with efficient housekeeping services praised for maintaining neat and tidy rooms. Nevertheless, several guests noted occasional lapses in standards, such as dusty carpets and minor pest issues, indicating the need for consistency in cleaning practices. The hotel staff is frequently praised for their friendliness, professionalism and dedication to ensuring a comfortable stay. The receptionists and housekeeping team especially receive high marks for their attentiveness and responsiveness. Some isolated reports of unresponsive or rude staff suggest areas for improved training to maintain consistency throughout the hotel. The complimentary WiFi is generally regarded as fast and reliable, adding to the convenience of the stay, though some guests faced occasional connectivity issues. The rooftop pool, though small, offers incredible city views and is a favored relaxation spot. While the pool area is appreciated for its ambiance, cleanliness and capacity issues are noted by some guests. Parking facilities receive mixed feedback with valet parking appreciated for its convenience in an urban setting but also criticized for being inefficient and costly. The lack of self-parking options and the congested junction in front of the lobby add to the parking-related challenges. Overall, Hilton Garden Inn Kuala Lumpur - South largely provides a positive and comfortable experience for its guests, supported by a strategic location, friendly staff and good amenities, despite some areas that could benefit from enhancement.