London Hotels: Hilton - Reservations Centre

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8.7Fabulous7,436 reviews

London : Lakeside Way

Reviews summaries

The Hilton London Wembley is a highly recommended hotel for those attending events at Wembley Arena and Stadium or wanting to explore the Wembley area. The location is unbeatable with everything in walking distance and guests rave about the convenience of being right next to the arena, tube station and plenty of eateries and shops. The hotel itself is beautifully decorated with special touches and located in the heart of Wembley. The breakfast options are exceptional with a great selection of high-quality food, including custom omelets, pastries and fresh fruits. The hotel offers clean and comfortable rooms with spacious layouts and modern amenities. The staff are welcoming and hospitable with every member being praised for their politeness, friendliness and helpfulness. The leisure facilities, including the gym, steam room, sauna and pool, are top-notch with a free sky bar with stunning views. The parking situation is convenient and heavily discounted for guests. The beds are generally very comfortable with some guests finding the mattress a little too firm for their liking. Overall, the Hilton London Wembley is a great choice for travelers looking for a very clean and modern stay with excellent staff, facilities and location.

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8.1Very good9,392 reviews

London : 225 Edgware Road

Reviews summaries

The Hilton London Metropole is a great choice for travelers looking for a prime location in London. Guests appreciate the easy access to public transportation and local shops and restaurants. The breakfast buffet is highly rated for its variety and quality, although some guests wish it was included in the price of their stay. The rooms offer a mix of experiences with some guests loving the modern and spacious layouts while others found them outdated and in need of maintenance. However, the hotel is generally clean and comfortable with friendly and helpful staff who speak multiple languages. Families can take advantage of the spacious family rooms and family-friendly features, although some guests have reported issues with outdated rooms and uncooperative staff. The beds have received mixed reviews, but overall the hotel offers fair quality rooms at a competitive price. Despite some negative issues, the Hilton London Metropole is a great four-star hotel option in London with excellent facilities and services.

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8.6Fabulous1,941 reviews

London : 2-8 Great Suffolk Street

Reviews summaries

The Hilton London Bankside is a luxurious and highly recommended hotel with exceptional amenities and 5-star service. The hotel's central location is perfect for exploring London's major tourist attractions with easy access to public transportation and dining options. Guests rave about the varied and delicious breakfast buffet, while the dinner experience has received mixed reviews. The spacious and comfortable rooms are well-equipped with superb soundproofing, although some guests noted cleanliness issues with the carpet. The hotel's cleanliness and hygiene are outstanding with faultless facilities and attentive staff. The pool is a great added bonus, although some guests found it to be small and cold. The hotel is perfect for families with excellent kid-friendly facilities and adjoining family rooms. The beds are incredibly comfortable with many guests describing them as the most comfortable they've ever slept in. Overall, the Hilton London Bankside is a top-notch hotel that exceeds expectations as a 5-star hotel, despite the high price tag.

The Trafalgar St. James, London Curio collection by Hilton

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8.7Fabulous787 reviews

London : 2 Spring Gardens, Trafalgar Square

Reviews summaries

The Trafalgar St. James, London Curio Collection by Hilton, is highly praised for its exceptional offerings, making it a preferred choice for travelers seeking comfort and proximity in the heart of London. The hotel is notably situated in an enviable location on Trafalgar Square, allowing guests to easily explore iconic landmarks and enjoy vibrant city life with ease. The proximity to numerous attractions and convenient access to public transportation enhances its appeal as a prime London destination. Guests frequently commend the breakfast experience, which features a diverse selection of high-quality dishes served in a picturesque rooftop setting with stunning views of Trafalgar Square. The dining options extend throughout the day, particularly the lively rooftop bar, offering delightful food and cocktails amidst breathtaking views. While some suggest improvements to the dinner menu, the overall dining experience remains a memorable highlight. The hotel excels in providing luxurious and spacious rooms that surpass typical London standards. Comfort is a key feature, with guests praising the inviting decor, well-appointed amenities, and exceptionally comfortable beds, ensuring a restful stay. The rooms, often described as spotless and quiet despite the central location, offer serene accommodations adorned with charming fixtures. Families find the spacious and family-friendly rooms particularly accommodating, emphasizing a homey atmosphere. Impeccable cleanliness and an inviting ambiance further enhance the experience, attributed to the diligent housekeeping and attentive staff. The hotel staff are consistently lauded for their warmth, professionalism, and genuine dedication to guest satisfaction, making every visit feel welcome and personalized. Connectivity is well addressed with commendable WiFi access, complemented by convenient in-room charging options, fostering an enriched stay for tech-savvy travelers. Overall, The Trafalgar St. James provides a luxurious retreat embraced by remarkable service and elegant decor, offering a blend of sophistication and convenience amidst London's dynamic pulse. While there are minor areas for refinement, the hotel continues to attract loyal guests, poised as an elegant choice for a romantic or family-friendly getaway.

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7.9Good3,726 reviews

London : 146 Praed Street

Reviews summaries

The Hilton London Paddington receives significant praise for its ideal and convenient location directly adjacent to Paddington Station, providing easy access to the Heathrow Express and multiple Underground lines. This strategic positioning offers excellent connectivity to various parts of London, making it a preferred choice for both leisure and business travelers. Guests frequently commend the central yet peaceful atmosphere, proximity to attractions like Hyde Park and Oxford Street and the convenience of direct hotel access from the station. Breakfast at the hotel is widely lauded for its variety and quality with many guests enjoying a diverse buffet that caters to different dietary preferences. The staff’s friendliness enhances the dining experience, despite occasional critiques on variety and temperature control of food items. Overall, breakfast is often highlighted as a standout feature. Dining experiences at dinner have mixed reviews. While some guests enjoyed excellent meals and quality room service, others faced limited options and found the restaurant food to be overpriced. Occasional closures of the restaurant and bar have also led guests to explore dining alternatives nearby, which fortunately are plentiful. The rooms at Hilton London Paddington are notably spacious and comfortable, often exceeding typical London standards. Guests appreciate the elegant decor, cleanliness and room amenities such as large TVs and effective soundproofing. However, some feel updates are necessary due to dated furnishings and occasional maintenance issues. Comfort is further assured with highly praised bedding. Cleanliness in the hotel is generally satisfactory with many guests noting clean and well-maintained facilities, though this is inconsistent as some have reported dusty areas and housekeeping lapses. Despite these critiques, the overall environment remains appealing and comfortable. The staff are a significant asset to the Hilton London Paddington, frequently receiving accolades for their professionalism and helpfulness. Front desk members and specific staff like Ahmed, Fatima, Mickey and Mahmoud are particularly praised, despite occasional experiences of unhelpful service during busy periods. Wi-Fi at the hotel has mixed reviews with positive remarks focusing on strong connectivity and reliable service for Hilton club members, while others express frustration over the lack of free Wi-Fi for all guests and inconsistent speeds. The gym is functional and appreciated for its convenience, though some guests find it small and occasionally equipped with faulty machines. It suffices for guests seeking a quick workout. The hotel is family-friendly offering large rooms suitable for families, attentive service and enjoyable breakfast options for children. While some minor issues with room size and bed arrangements were mentioned, the overall family experience is positive. Nightlife options around the hotel are limited with few nearby pubs or vibrant spots and a small bar area within the hotel itself. Guests searching for lively evening entertainment might need to venture further from the hotel. In conclusion, Hilton London Paddington offers a well-rounded experience with exceptional location advantages, comfortable rooms, commendable breakfast and diligent staff, though improvements in dining consistency, cleanliness and modernization could enhance the overall guest experience.

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8.1Very good2,418 reviews

London : Catherine Grove Greenwich

Reviews summaries

Doubletree By Hilton London - Greenwich is highly regarded by guests for its serene yet strategically placed location. Situated in a quiet residential area, the hotel offers a peaceful retreat while providing convenient access to Central London via nearby DLR stations. Its proximity to attractions like the Greenwich Observatory, Planetarium and Royal Park, as well as event venues such as the O2 Arena, makes it a prime choice for tourists and those attending local events or weddings. Breakfast at the hotel receives high accolades for its variety, quality and taste, accommodating diverse dietary needs with gluten-free and vegetarian options. Guests praise the delicious and well-prepared food with some calling it the best breakfast they've experienced at a Hilton. The breakfast room is considered welcoming, although occasionally small and dated. Dinner experiences are mixed with several guests enjoying the tasty, well-presented food and excellent service. However, issues arose when the restaurant was closed for evening dining, forcing guests to dine in the bar area with limited and sometimes overpriced options. Nonetheless, bar meals like fish and chips were appreciated by some for their quality and substantial portions. The rooms are noted for their cleanliness, comfort and stylish decor with many guests commending the spaciousness, modernity and comfort of the beds. Family rooms, in particular, receive positive feedback for their size and amenities. Despite some concerns about room size discrepancies and occasional maintenance issues, the overall impression remains favorable. The hotel's cleanliness is consistently praised with spotless rooms and well-maintained communal areas contributing to a clean and inviting atmosphere. Minor issues were quickly resolved by the attentive housekeeping staff. The staff at Doubletree By Hilton London - Greenwich are highlighted for their friendliness, helpfulness and professionalism. Their attentiveness and ability to go above and beyond for guests create a welcoming and efficient experience, from check-in to dining service. Wi-Fi service at the hotel is variable with some guests experiencing quick and stable connections while others encountered slow or non-functional internet. However, the overall modern amenities equipped with Wi-Fi contribute positively to many guests' stays. The gym facilities receive mixed reviews, recognized for their 24-hour availability but critiqued for worn-out and sometimes broken equipment. While some guests find the gym satisfactory, others expect more extensive setup. Parking at the hotel is secure but limited, emphasizing the need for pre-booking due to the high demand. The cost of parking (£20 per night) is a point of contention for some guests. The hotel also caters to electric vehicle owners with EV charging facilities, although the availability can sometimes vary. Family travelers find the hotel accommodating with spacious family rooms and friendly staff, creating a welcoming environment for young children. Small touches like warm cookies on arrival add to the family-friendly atmosphere. In summary, Doubletree By Hilton London - Greenwich excels in providing a tranquil yet conveniently located stay with commendable breakfast offerings, clean and stylish rooms and outstanding service from the staff. While some aspects like dinner options, Wi-Fi, gym facilities and parking have room for improvement, the overall experience remains positive for most guests.

Hart Shoreditch Hotel London, Curio Collection by Hilton

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9.1Superb1,393 reviews

London : 61 - 67 Great Eastern St, Hackney

Reviews summaries

The Hart Shoreditch Hotel London, Curio Collection by Hilton, is widely celebrated for its prime location, nestled in the heart of Shoreditch. It provides easy access to public transport with Old Street and Liverpool Street stations nearby, making it convenient for both airport arrivals and exploring London’s vibrant East and Central areas. Guests benefit from the hotel’s proximity to trendy cafes, restaurants, pubs and nightclubs and iconic spots like Brick Lane and Spitalfields Market are a stone’s throw away, enhancing the appeal for tourists. The hotel offers a blend of modern, stylish décor and excellent facilities, which, coupled with friendly and helpful staff, heightens the overall guest experience. The breakfast experience, while generally positive with many praising the hearty and varied options, sometimes draws criticism for being overpriced and lacking variety, particularly in vegan options. Nonetheless, the welcoming and clean breakfast area is appreciated by most. Dinner at the hotel, particularly in the Uba restaurant, receives high praise for its delicious food, excellent service and delightful ambience, despite some minor drawbacks such as the bar closing early and occasional slow service. The overall in-house dining experience is largely celebrated, though guests are also encouraged to explore nearby dining options for greater variety. The rooms at Hart Shoreditch Hotel are highly praised for their modern, beautifully decorated and clean environment. Guests frequently commend the comfortable and spacious accommodations that include useful amenities like irons, hairdryers, coffee and tea sets and sometimes Nespresso machines. The design and functionality of the rooms ensure a relaxing stay, bolstered by thoughtful details and soundproofing. Though some rooms may be small, they are smartly designed to maximize space and comfort. Cleanliness is a standout feature with rooms and common areas meticulously maintained. The bathrooms, in particular, receive high marks for their spaciousness and cleanliness, backed by thorough COVID-19 safety procedures. The staff is another significant highlight with their friendliness, helpfulness and professionalism frequently mentioned in guest reviews. From the front desk to the bar, the staff’s welcoming and attentive service significantly enhances the guest experience, creating a homey and pleasant atmosphere. The hotel’s free Wi-Fi is reliable and fast, accommodating the needs of both business and leisure travelers. The gym, although small, is well-maintained and adequately equipped, offering 24-hour access for quick workouts. Family travelers find the hotel exceptional with family-friendly facilities such as interconnecting rooms, convenient access to local activities and excellent babysitting services. The beds are consistently lauded for their comfort with guests describing them as some of the most comfortable they’ve ever experienced, which significantly contributes to a restful stay. Overall, Hart Shoreditch Hotel maintains a solid four-star rating with its modern, stylish design, excellent cleanliness and hospitable staff. The hotel offers good value for money, successfully blending high-quality amenities with a comfortable and chic ambiance, making it a top choice for various travelers, whether for business, leisure or family trips.

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8.6Fabulous3,553 reviews

London : South Quay, Marsh Wall

Reviews summaries

Hilton London Canary Wharf consistently receives high praise from guests for its outstanding location, excellent breakfast offerings and high cleanliness standards. Nestled in the heart of Canary Wharf, the hotel offers easy connectivity through various public transportation options, making it an ideal base for both business and leisure travelers. Its proximity to the O2 Arena adds to its allure, particularly for concertgoers. The area’s tranquil and safe environment, coupled with nearby shopping and dining options, further enhances its appeal. Guests are particularly impressed by the hotel's breakfast, often described as excellent and delicious, featuring a wide variety of dishes catering to different tastes and dietary needs. The live omelette station is a highlight and the attentive staff contribute to a delightful breakfast experience. While some find the breakfast cost high and mention occasional lukewarm items, the overall feedback is highly positive. The dinner experience is somewhat mixed with many enjoying the delicious food and good selection, despite some pointing out slow service and high prices. The fish and chips and wagyu burger receive special mentions. Room service and the dining area’s ambiance could see improvements, but many guests still enjoyed their meals. Rooms at Hilton London Canary Wharf are frequently commended for their spaciousness, cleanliness and comfort. Guests appreciate the larger-than-average room sizes, modern amenities and quiet atmosphere, which contribute to a restful stay. Housekeeping is praised for maintaining high standards of cleanliness and the thoughtful room decorations for special occasions are also noted positively. A few criticisms involve occasional noise and basic furnishings, but these do not significantly detract from an otherwise favorable impression. The hotel's staff are a notable strength, consistently described as friendly, professional and attentive. Guests mention positive experiences with the reception and concierge teams with specific staff members receiving accolades for exceptional service. This warm and welcoming attitude significantly enhances the guest experience. While the Wi-Fi service at the hotel has some mixed reviews, many guests find it to be strong and reliable. Some have experienced issues with connectivity and additional charges, but generally, the service meets most needs. The gym at Hilton London Canary Wharf is well-received for its modern amenities, cleanliness and additional facilities like a sauna and steam room, which are perfect for relaxation. Though some find the gym small, most appreciate its quality and availability. Parking at the hotel, however, garners mixed reviews. While the onsite car park is secure and convenient for those who can find a spot, it often suffers from limited availability and confusing instructions. Guests frequently mention high charges and inconvenient alternative parking options, suggesting a need for better management of the parking facilities. The hotel's family-friendly atmosphere and spacious accommodations make it an excellent choice for families. Many appreciate the variety of room configurations and special touches for children, such as welcome packs and child-friendly surprises. While the restaurant may not always appeal to younger guests, the overall family-friendly atmosphere is highly regarded. In summary, Hilton London Canary Wharf stands out for its strategic location, exceptional breakfast, cleanliness and friendly staff, making it a preferred choice for many travelers despite minor areas for improvement in dining services, Wi-Fi and parking.

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7.2Good930 reviews

London : 129 Bayswater Road

Reviews summaries

Hilton London Hyde Park receives accolades primarily for its exceptional location, being adjacent to Hyde Park and Kensington Gardens and close to key tube stations, providing easy access to London's attractions. The surrounding area, Bayswater, is vibrant and offers various dining, shopping and entertainment options. Guests find the proximity to major landmarks and the West End particularly advantageous. The breakfast at this hotel is frequently lauded for its variety and quality with highlights like eggs benedict and the attentive breakfast staff. Despite some mixed experiences regarding value for money and occasional inconsistencies, many guests leave satisfied, emphasizing the delightful buffet and excellent service. Dinner reviews are more varied with some guests enjoying the elegant on-site restaurant and its offerings, particularly the pastries and well-prepared omelets. However, criticism about unhelpful staff, slow service and the high cost compared to nearby restaurants does surface. Thus, exploring local dining spots might be more appealing for variety and value. Rooms at the Hilton London Hyde Park are praised for their cleanliness and comfortable beds. Modern bathrooms add to the pleasant stay, although the rooms are generally perceived as small and sometimes outdated. The cleanliness of the hotel, in general, is highly regarded with the housekeeping team maintaining high standards, albeit with occasional lapses. Staff at the hotel receive high praise for their friendliness and professionalism, significantly enhancing guests' experiences. The check-in process is smooth and specific staff members are often commended for their exceptional service. Nonetheless, there are sporadic reports of inconsistent service quality. The hotel's free WiFi garners mixed reactions with many guests finding it reliable and fast, while others experience connectivity issues and additional charges for daily use. For families, the Hilton London Hyde Park is an attractive choice due to its safe neighborhood, proximity to child-friendly parks and accommodating staff. Family rooms, despite being located in the basement, offer ample space and comfort with commendable breakfast service contributing to a positive family stay. Beds at the hotel are largely viewed as comfortable and spacious, though there are some complaints about firmness and cleanliness. Overall, while many guests find the beds satisfactory, there is room for consistent improvement. As a four-star hotel, Hilton London Hyde Park offers a generally favorable experience with a strong emphasis on location, cleanliness and staff service. However, certain areas like dining service and room updates could benefit from enhancements to meet the higher standards expected of its brand and rating.

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8.0Very good1,409 reviews

London : 22 Park Lane

Reviews summaries

The London Hilton on Park Lane is praised for its central, convenient location, providing easy access to key attractions like Hyde Park, Oxford Street and Mayfair. Guests enjoy beautiful views, particularly of Hyde Park and find the hotel’s position ideal for exploring London's vibrant city life. Its proximity to shopping streets, restaurants and public transport enhances its appeal. Breakfast at the hotel receives acclaim for its variety and high-quality options with many guests describing it as very good, excellent and delicious. The Executive Lounge offers a quieter, more serene setting for breakfast. Despite some criticisms about price, variety and service during peak times, the general consensus is positive with satisfied guests appreciating the friendly service and overall quality. Dining at the hotel, especially at the Skyline Bar and Restaurant on the 28th floor, is noted for its breathtaking views and amazing atmosphere. The quality of food and drinks, particularly the cocktails, adds to the allure. However, some dining venues within the hotel, like Trader Vic’s, need improvements and issues like incorrect orders and limited bar hours detract from the experience. Despite these, the exceptional food quality and the overall dining experience remain a highlight for many guests. The rooms at London Hilton on Park Lane receive mixed feedback. Positive reviews highlight cleanliness, comfort and spectacular views of London. Guests appreciate the spaciousness and the efficient housekeeping services. However, numerous reviews mention that many rooms and furnishings are dated and in need of renovation. Maintenance issues and delays in check-in also pose challenges. Despite these drawbacks, the hotel’s prime location and some refurbished rooms continue to attract guests, promising a luxurious experience with stunning city views. Cleanliness reviews reveal a dichotomy. Positive remarks focus on spotless rooms and bathrooms, clean common areas and exceptional housekeeping staff. However, several guests report inconsistencies, including smelly carpets, dirty stains and poorly cleaned amenities. These issues suggest variability in service quality, affecting overall guest satisfaction. The hotel staff are widely commended for their friendliness, helpfulness and professionalism, contributing significantly to guests' positive experiences. Individual staff members receive specific mentions for their exceptional service, enhancing the hotel’s reputation. Occasional complaints about unprofessional or inattentive staff during busy periods are noted but seem to be exceptions. Overall, the majority of guests express satisfaction with the staff's efforts, enhancing the overall stay. One significant area of dissatisfaction is the Wi-Fi service. Guests frequently highlight the absence of free Wi-Fi, coupled with frequent connectivity issues and occasional additional charges, deeming it outdated and inconvenient given the room rates. Parking at the hotel is generally viewed positively for its convenience, although some guests find the charges high and the car park somewhat confined. Pre-booking isn’t always user-friendly and an often-broken lift adds to the inconvenience, suggesting room for improvement. The hotel excels in family friendliness, accommodating special requests and providing excellent service for families and pets. Interconnecting rooms and thoughtful gestures like room upgrades and prompt crib delivery enhance the family experience. For nightlife enthusiasts, the hotel's location is ideal, offering easy access to various nightlife options. The sky bar with its stunning views, particularly stands out, despite minor inconveniences like early bar closures. Opinions on the beds are mixed. Many guests find them comfortable with positive remarks about the size and plushness, while others report discomfort due to overly hard or soft mattresses and issues like frayed sheets and draft-causing bed configurations. Overall, the London Hilton on Park Lane offers an appealing choice for travelers seeking a centrally-located, comfortable stay with excellent dining, friendly service and family-friendly amenities, although areas like room updates, Wi-Fi service and parking facilities have room for improvement.