Popular
Reviews summaries
The Best Western Plus Hotel Universo in Rome excels in providing a superb experience for its guests, marked by its outstanding location, exceptional service and comprehensive amenities. Located just steps from Roma Termini Station, travelers benefit from easy access to public transportation and many renowned tourist attractions, such as the Colosseum and Trevi Fountain within walking distance. The surrounding vibrant area brims with restaurants, cafes and shops, enhancing the overall convenience for tourists. Guests consistently commend the hotel for its exceptional breakfast offerings. The wide variety of fresh, quality food, including both sweet and savory options, caters to diverse tastes. Gluten-free choices and fresh Italian treats from the rooftop bar are also available. The staff's efficiency and friendliness further elevate the breakfast experience, making it a highlight of many guests' stays. The hotel’s dinner services are also well-regarded with guests lauding the quality and variety of the meals. The rooftop terrace with its bar offers a pleasant dining atmosphere, although some guests noted a limited menu. Special occasions like Christmas are particularly well-celebrated with festive dinners. Rooms at the Best Western Plus Hotel Universo are clean, spacious and comfortable, often exceeding European size expectations. Many boast modern features such as balconies and contemporary decor, ensuring a pleasant stay. The soundproofing of the rooms receives mixed reviews, but daily cleaning services maintain high standards of cleanliness and comfort. Cleanliness is a standout feature across the hotel with guests frequently praising the impeccably maintained rooms and common areas. The housekeeping staff are meticulous, enhancing the overall experience with a focus on hygiene. The hotel staff receive universal acclaim for their friendliness and professionalism, significantly contributing to the guests' positive experiences. The front desk staff are particularly noted for their helpfulness and courteous nature, while the breakfast and housekeeping teams also earn high marks for their service. Wi-Fi is generally good and reliable, if sometimes inconsistent, but it meets most guests' needs for effective internet connectivity. The wellness area, including a small spa with a sauna and Turkish bath, receives mixed reviews due to operational issues at times, yet it is appreciated as a convenient amenity. The gym, despite being described as small by some, is clean, modern and adequately equipped for those looking for a fitness option during their stay. Families will find the hotel particularly accommodating with spacious family rooms and interconnected options providing comfort and convenience for those traveling with children. The hotel's setup caters well to families of various sizes, ensuring an enjoyable stay for all. Overall, the Best Western Plus Hotel Universo offers comfort, convenience and high standards of service, making it an excellent choice for travelers visiting Rome.