Surabaya Hotels: Sheraton - Reservations Centre

8.5Fabulous277 reviews

Surabaya : Jalan Embong Malang 25 - 31

Reviews summaries

Sheraton Surabaya Hotel & Towers is highly acclaimed for its strategic location in the heart of Surabaya, directly connected to Tunjungan Plaza, a major shopping destination. This prime positioning offers guests seamless access to dining and shopping, making it ideal for exploring the city's dynamic attractions. Guests frequently applaud the hotel staff for their welcoming and helpful nature, enhancing an already positive experience with excellent service and support. The breakfast at Sheraton Surabaya, served at Bromo Cafe, stands out for its exceptional diversity and quality. Guests enjoy a wide range of options spanning Western, Chinese, and local Indonesian cuisines, prepared with delicious flavors. The amiable and attentive staff contribute to a pleasant dining atmosphere, further enriched by the hotel's convenient location near a shopping center. Rooms at the Sheraton Surabaya Hotel & Towers are appreciated for their spaciousness and cleanliness. While some parts of the building are undergoing renovations, guests find the accommodations comfortable and well-suited for families. Any minor concerns about furnishings or amenities are overshadowed by the roomy and relaxing setups offered. Cleanliness is a key attribute of the hotel, with both rooms and restaurant areas maintained to high standards. Guests note the cleanliness of the spaces contributes to a positive impression, even though certain areas such as bathrooms and carpets show signs of age. The staff's exceptional hospitality is a defining feature of Sheraton Surabaya Hotel & Towers. Their friendliness, efficiency, and willingness to go above and beyond leave a significant impact on guests, creating a warm and accommodating environment throughout the stay. Overall, Sheraton Surabaya Hotel & Towers stands out for its remarkable service, convenience, and comfort, making it a preferred choice for visitors.

Four Points by Sheraton Surabaya, Pakuwon Indah

Highly Rated

9.2Superb566 reviews

Surabaya : Pakuwon Mall, Jalan Puncak Indah Lontar No 2

Reviews summaries

At Four Points by Sheraton Surabaya, Pakuwon Indah, guests are consistently impressed by the hotel's prime location, offering direct access to the expansive Pakuwon Mall. This strategic positioning provides seamless connectivity to shopping, dining, and vibrant city attractions, making it a favored spot for leisure and exploration. The breakfast experience at the hotel is noted for its remarkable quality and variety, featuring an extensive buffet of Indonesian and Western dishes, complemented by attentive service and live music on weekends. The rooms are highly praised for their cleanliness and spaciousness, with comfortable beds and impressive city views contributing to a pleasant stay. Cleanliness is a standout feature, with guests highlighting the hotel's well-maintained environment and friendly housekeeping staff ensuring rooms remain spotless. The staff overall is commended for their friendliness and professionalism, providing exceptional service and accommodating guest requests with thoughtful attention. Guests appreciate the hotel's 24-hour gym, which is well-equipped and paired with a stunning pool area shared with the neighboring Westin hotel. Both facilities are noted for their cleanliness, appealing settings, and suitability for families. The pool's lovely views and grandeur, especially in the evening, add to the relaxing atmosphere. Lastly, the beds are described as superbly comfortable, with luxurious materials offering a restful night's sleep, often like a heavenly experience. The combination of excellent location, quality amenities, and attentive service makes Four Points by Sheraton Surabaya, Pakuwon Indah a compelling choice for a satisfying and enjoyable stay.

Four Points by Sheraton Surabaya, Tunjungan Plaza

Highly Rated

9.0Superb379 reviews

Surabaya : Jl. Embong Malang 25-31 Surabaya

Reviews summaries

Four Points by Sheraton Surabaya, Tunjungan Plaza enjoys a prime location in the heart of Surabaya, directly connected to the expansive Tunjungan Plaza. This strategic positioning makes it ideal for guests seeking easy access to shopping, dining, and entertainment options, catering to both leisure and business travelers. The hotel's breakfast stands out with its impressive buffet selection, offering a delightful mix of Asian and Western cuisines. Guests frequently praise the delicious, fresh options and the friendly, welcoming staff, making breakfast a highly recommended part of their stay. The rooms are consistently highlighted for their comfort, spaciousness, and modern design. The appealing décor, notably the beds, provides a superb sleeping experience likened to being enveloped by clouds. Both the cleanliness and comfort of the rooms meet high standards, with housekeeping contributing to an inviting ambiance throughout the hotel. Guests commend the staff for their exceptional service, describing them as helpful, accommodating, and attentive, ensuring a welcoming experience from reception to dining. The pool is an attractive feature, appreciated for its cleanliness and spacious design, offering a safe and enjoyable environment for both adults and children. Located conveniently near the lobby, it adds to the luxurious and modern setting of the hotel. Overall, visitors enjoy a comfortable and relaxed stay at Four Points, where location, quality service, and amenities blend seamlessly to provide an all-around positive hotel experience.