York Hotels: Hilton - Reservations Centre

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8.5Fabulous8,338 reviews

York : Toft Green

Reviews summaries

Hampton by Hilton York is widely praised for its exceptional location within the historic city of York. Nestled within a quieter part of the city yet conveniently close to the city center and key attractions such as York Minster and the National Railway Museum, the hotel offers a perfect balance of peaceful surroundings and accessibility. Its proximity to the railway station, just a short 5-10 minute walk away, further enhances its appeal for guests arriving by train. Guests consistently commend the hotel for its cleanliness and well-maintained condition. The rooms are described as modern, spacious and tidy, contributing to a comfortable and hassle-free stay. Amenities like large TVs, quality bedding and modern bathrooms add to the positive experience. Although a few minor issues like musty smells or dusty surfaces were occasionally noted, the general consensus on room quality remains overwhelmingly positive. The breakfast at Hampton by Hilton York receives favorable reviews for its variety and quality. Guests appreciate the selection of both hot and cold foods, including fresh fruit and a popular waffle machine. Despite some critiques regarding limited vegetarian and gluten-free options and occasional overcrowding during peak times, the breakfast is regarded as a satisfying start to the day. Dinner options at the hotel, while praised for quality and generous portions, are noted for their limited and repetitive menu. The absence of a full restaurant service in the evening leads some guests to seek dining options elsewhere. The friendliness of the staff in the bar area, however, receives positive feedback. The hotel staff are frequently highlighted for their friendliness, helpfulness and professionalism. The reception team, in particular, earns commendations for their efficiency and courtesy, contributing significantly to the overall guest experience. Despite a few isolated instances of less favorable interactions, the majority of guests leave impressed with the staff's attentiveness and dedication. The free WiFi service is generally well-received for its reliability and speed, although some guests report issues with weak or inconsistent connectivity in certain areas of the hotel. Additionally, the gym facilities are seen as a nice bonus but are described as small and occasionally lacking sufficient equipment. One area where the hotel faces criticism is parking. Guests often express frustration over the lack of on-site parking, high costs at the nearby NCP multi-story car park and the inconvenience of carrying luggage from the garage. Although the hotel offers a discount for parking, it does not fully mitigate the issue for many visitors. For families, Hampton by Hilton York is lauded for its spacious and accommodating rooms, a good selection of breakfast options for kids and family-friendly facilities like a play area. The hotel's central location and the attentiveness of the staff add to its appeal as a family-friendly destination. Lastly, the hotel balances its vibrant surroundings with a peaceful atmosphere, making it an excellent choice for enjoying York's nightlife. Its quiet location ensures restful nights despite being situated near numerous bars and restaurants. Overall, Hampton by Hilton York stands out for its prime location, cleanliness, friendly staff, comfortable rooms and a generally positive dining experience, making it a highly recommended option for visitors to York.

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7.1Good3,753 reviews

York : City Centre, St Maurices Road, Monkbar

Reviews summaries

DoubleTree by Hilton York is a great hotel for those looking for a prime location to explore York. Guests have praised the hotel's convenient position in the heart of the city center, close to attractions like Bedern Hall, Monk Bar and The Shambles. The breakfast received mostly positive reviews with guests enjoying the variety of options and quality of food. While some guests noted that the menu for evening meals could have been better, others had a fantastic dining experience. The hotel's rooms received mixed reviews with some guests mentioning that the hotel needs updating, but most appreciated the spacious and modern rooms. The hotel is spotlessly clean and the staff is exceptional, friendly and helpful. The hotel offers parking for guests, but it can be limited and charged at an additional fee. DoubleTree by Hilton York is a great option for families looking for a comfortable stay with spacious family rooms and friendly staff. The beds are comfortable with soft pillows and most guests enjoyed a good night's sleep. Overall, the DoubleTree by Hilton York provides a good stay with great service, convenient location and excellent value. The hotel is also accessible for guests with disabilities with disabled parking being noted as excellent.

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8.2Very good4,944 reviews

York : City Centre, 1 Tower Street

Reviews summaries

Nestled in the heart of York, the Hilton York hotel consistently earns praise for its prime location. Perfectly positioned for exploring the historic city, guests find themselves just steps away from attractions like Clifford's Tower, York Minster and the Jorvik Viking Centre. The convenience of being within walking distance to the train station and city's vibrant nightlife adds to its appeal. Clean and comfortable rooms, coupled with helpful and friendly staff, further enhance the guest experience. The hotel's breakfast offerings receive high marks for variety and quality with many appreciating the fresh, hot and cold options available. The self-serve pancake machine is a particular favorite among children. Despite some minor critiques regarding food freshness and cost, the general consensus is that breakfast provides good value and contributes significantly to the overall satisfaction. Dinner experiences are mixed. While the quality of food is often praised, the limited menu choices and high prices are common points of criticism. Service delays also affect some guests' dining experiences, yet the friendly and attentive restaurant staff are frequently mentioned positively. The guest rooms, while generally clean and comfortable, show signs of needing modernization. Issues like dated decor and noise disturbances are noted, though upgrades and helpful service often mitigate these concerns. Many guests enjoy spacious rooms with lovely views, although some find the bathrooms cramped. Cleanliness is largely commended throughout the hotel, from rooms to communal areas. However, occasional lapses and the need for refurbishments in some areas have been highlighted. Yet, the high standard of cleanliness contributes to a pleasant stay despite these intermittent issues. Staff at Hilton York receive high praise for their friendliness and helpfulness, significantly enhancing the overall guest experience. The efficient and professional reception, alongside commendable service in the bar and restaurant, ensures guests feel welcomed and well-cared for during their stay. WiFi service at the Hilton York is an area needing improvement. Many guests report weak signals and frequent dropouts with additional charges for WiFi being a common grievance. The fitness center is appreciated for its availability and well-maintained environment, though it is described as small and some guests find the noise from weightlifting a minor inconvenience. Parking is secure and convenient but expensive with limited availability being a frequent issue. For families, the hotel offers a generally positive experience with amenities catering to children, such as a popular self-serve pancake machine and allergy-free pillows. The family rooms are suitable yet sometimes small and while staff are accommodating, there are occasional lapses in child-friendly service. The hotel's proximity to York's lively nightlife is a double-edged sword, providing easy access to bars and evening entertainment but also resulting in significant noise disturbances. Comfortable and large beds contribute to a good night's sleep for many, though some guests find the beds too firm or small. In summary, Hilton York stands out for its unbeatable location, commendable service and clean, comfortable rooms, making it a top choice for visitors despite some areas needing improvement.

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8.5Fabulous13,424 reviews

York : 46-50 Piccadilly

Reviews summaries

Hampton by Hilton York Piccadilly emerges as an exceptional choice for travelers seeking comfort, convenience and a touch of luxury in the heart of York. Its prime location is one of its major assets with top attractions like The Shambles, Clifford Tower and York Minster easily accessible on foot. This proximity to the city center, alongside shopping districts and dining options, makes it an ideal base for exploring York's vibrant heritage. Guests commend the modern and clean environment of the hotel. The rooms are particularly noted for their spaciousness, stylish décor and well-equipped amenities, such as fridges, kettles and large TVs. Housekeeping consistently maintains high cleanliness standards, ensuring rooms stay spotless and inviting. The modern, well-designed bathrooms with spacious showers also receive high praise, contributing to a comfortable stay. The hotel’s breakfast service stands out, offering a buffet-style meal that caters to diverse tastes with a variety of hot and continental options. While some guests note minor improvements necessary, the overall quality and variety, including make-your-own waffles, garner positive reviews. The spacious and clean breakfast area further enhances guest experiences. Dinner service receives mixed feedback regarding variety and food quality, though the clean and pleasant dining environment is appreciated. The evening bar offers a relaxing atmosphere, despite some guests wishing for extended dining hours. Staff at the hotel are frequently lauded for their friendliness, professionalism and attentiveness. Personalized service from the reception and housekeeping teams contributes greatly to the positive experiences of guests, ensuring a memorable stay. While the WiFi service is generally seen as satisfactory with many guests appreciating the free and reliable connection, some report occasional connectivity issues. Technological amenities like USB charging ports and app connectivity to TV accounts are praised. Family travelers find the hotel accommodating with connecting rooms and spacious family options, despite some minor points about the size of family rooms and the availability of cots. The central location adds convenience for family outings in York. The gym, while compact, is well-equipped and appreciated for its 24-hour access and cleanliness. Beds generally receive high marks for comfort with plush, cozy descriptions frequent in reviews, although some guests note specific concerns with sofa beds and pillow quality. Lastly, the luxurious atmosphere of the Hampton by Hilton York Piccadilly sets it apart. Guests appreciate the modern and upscale décor, luxurious bathroom amenities and high-quality furnishings. The hotel’s recently updated aesthetic leaves a strong impression, aligning it more with a four-star experience. Overall, Hampton by Hilton York Piccadilly offers a delightful blend of luxury, comfort and convenience, making it a highly recommended choice for visitors to York.